Just a quick question...
What do you think about people who talk on cell phones and have ongoing some times personal conversations while shopping at a small store? What do you think the store staff should do when this happens?
To clarify, this is not about Zinnia. A friend of mine was accosted at a local store by a store employee when her phone rang while shopping. I just want to know what our Zinnia friends think about this issue.
I have a shop myself and of course if someone phones rings I would expect a customer to answer it. However if someone goes on and on and does nothing but pick up displayed product and put it back paying no attention and having no intent on buying something because they are distracted. That is annoying not only to me but to people who don't want dragged into their conversation.
ReplyDeleteIn a store, in a restaurant, at work, ANYWHERE . . . I think that the person should step outside to take lengthy telephone calls. If it's a quick "I'm in a store, restaurant, at work right now, may I call you back?" then "ok". But if the conversation is going to be longer? - take it outside.
ReplyDeleteI think the one that irritates me the most is when I'm in the grocery store in line and the person in front can't pay for their groceries because they're talking on that daggone phone! urrrrrr
Hey, that felt good! Thanks for asking our opinion *hee hee*
yes, that is an interesting situation.
ReplyDeleteI know there is a fine line, I also deal with customers on more of a service level and in my space it is a business space and my customer pays the bills without them I could not be in business - so the old saying goes, "The customer is always right" so if a customer has to take a phone call I hope that they would respect the surroundings, it is not for me to challenge their manners, that is only for their moms to do :-)
Conversations by phone should be held in private; just as they once were in the good ole days. No one wants to hear the crummy details of a stranger's life while trying to enjoy their own "personal space" in public. Most cell phone calls are not of an urgent matter. I find it unbelievable when those addicted to their phones find it impossible to allow their calls to go to voicemail, which gives them plenty of opportunity to follow-up those calls later. The friend calling about the latest color they've dyed their hair will have the same story to tell 2 hours, or 2 days later. Enough already with the incessant chatter by phone in public places!
ReplyDeleteIn my previous life, I was a hairdresser for 20some years followed by being the receptionist in the same salon. I knew most of the customers rather personally. This was a busy salon in a national retail store.
ReplyDeleteAs a stylist, I was booked rather tightly and most customers took me seriously with the sign I posted on my mirror of No cell phone interruptions, please. On one occasion, I politely waited while Mr Important answered his not so important personal call. When my next customer arrived, I told him his time was up and he could take his ticket to the front desk and see if the receptionist could fit him in later for him to be finished. He was shocked that he would have to pay a second time, but I told him my talent wasn't the only thing he was paying for, my time was as precious as his, and breaking the no cell rule cost him another $23 and that I would see him later.
As a receptionist, I made it policy that is a client was waiting topay and the current client paying was on their phone, I would just move to the next terminal and help the waiting client and not go back to the phone client until they had hung up.
Gotta be brutal sometimes.